Terms & Conditions

Terms of use agreement

Welcome to www.stuffedbakes.co.uk. This Website is hosted by GoDaddy and operated by Stuffed Bakes. Throughout the site, the terms “we”, “us” and “our” refer to Stuffed Bakes. Stuffed Bakes offers this website, including all information, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Please feel free to submit any questions that you may have regarding the Terms to:admin@stuffedbakes.co.uk

The Service

When using the Stuffed Bakes website, you may review food and place an order for food, products and services. Upon completing your order online, Stuffed Bakes will review your order and acknowledge receipt with an e-mail message that will be sent to your e-mail address. The execution of your order and the charge of your credit card will be made directly by Stuffed Bakes, this is deemed as acceptance of your order. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or for any reason does not, authorise payment to us, whether in advance of or subsequent to a payment, we will not be liable for any delay or non-delivery of the Products ordered. Your purchase order will only be accepted once payment has been received in full by us and terms and conditions will become effective.

If you notice an error in the Order Confirmation you must notify us by emailing us; admin@stuffedbakes.co.uk – 2 working days before the order is due to be delivered. If you wish to cancel your order for any reason, you must notify us 2 working days before the order is due to be delivered. A refund will only be made to the same card used for placing the order & will only be processed after confirmation of cancellation.

We reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason if our site is unavailable at any time.

Availability

Our services are available only to, and may only be used by individuals who can be legally bound by contracts under the applicable law. Each user of the Website must have a valid credit or debit card and a valid e-mail address for contact purposes. The Stuffed Bakes services are available only for credit and debit card types which are listed on the Website. 

The Website is not directed to children under the age of 18. If you are under 18 years old, you may browse the Website, however, you may not place an order online or provide Stuffed Bakes with any of your personally identifiable information. Stuffed Bakes will permanently delete a child’s personally identifiable information if a parent so requests by sending an e-mail to admin@stuffedbakes.co.uk

Fulfilment & Return Policy

Deliveries are made 3 days a week (Tuesday, Wednesday, Thursday), and we bake 3 days a week (Monday, Tuesday, Wednesday) to fulfil orders placed. If you order before 5pm on any of these baking days, then your order can be dispatched the next working day via Royal Mail Tracked 24. If your order is placed after 5pm, it will be baked on the next available baking day (Monday, Tuesday, Wednesday) and dispatched the next working day via Royal Mail Tracked 24.

The Tracked 24 service by Royal Mail aims to deliver your item within 1 working day once dispatched, however they cannot guarantee this. Stuffed Bakes will fulfil your order upon collection via Royal Mail and each customer will receive an email to the email provided to Stuffed Bakes upon order. This email will include the tracking code for you to track your order and amend delivery details if required. This email will be sent to you directly from Stuffed Bakes. The Royal Mail tracking website is: Track and Trace - Track your Item | Royal Mail Group Ltd 

The Products will be at your risk from the time we deliver them to you. Ownership of the Products will only pass to you when we receive full payment of all sums due for them, including delivery charges. If upon delivery the product is damaged, different from the one you have ordered, or the order is incomplete, when you receive it, please notify us immediately for investigation at admin@stuffedbakes.co.uk. If found to be the case we will send a replacement, credit or refund your purchase. We will only provide a refund to the original credit card or debit card account used for placing the online order. Since taste is a very personal matter, and subjective, we cannot refund for products returned to us on the basis that the taste is simply not to your liking.

Modifications to the services & pricing

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue any of our products & services (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the products or services.

Products or services

Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products on the Website/online store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products or services purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Third party tools & links

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Personal information

Your submission of personal information through the store is governed by our Privacy Policy.

It is your responsibility to provide accurate personal information and to update your Personal Data as necessary to keep it accurate for us to complete your order. You acknowledge that all the details you provide to us for the purpose of selling and delivering Products to you are correct and that the credit card or debit card that you propose to use is your own or that of a third party who has given you full permission and authority to use it and that you or such third party have sufficient funds to meet the costs of Products ordered. We will not store your credit card or debit card details anywhere on the Site. 24. It is your responsibility to ensure that your email address is current otherwise certain functions of the Website will not be available to you. We will only use your Personal Data in accordance with the Data Protection Act 1998, The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 and our Privacy and Cookies Policy; 25. It is your responsibility to maintain the confidentiality and security of your Personal Data especially your user name.

Acceptable use of the Website

Subject to these Terms you may access and use the Website and order online.

The following Terms define the acceptable use of the Website. While using the Website you agree to refrain from willfully, or carelessly -

Interfering with or disrupting the functionality of the Website;

Disobey or breach these Terms or any other applicable instructions conveyed by Lola’s Cupcakes Limited and its officers;

Violating any applicable local, state, national or international law, statute, ordinance, rule or regulation;

Impersonating any person or entity, or making any false statement about your identity, employment, agency or affiliation with any person or entity;

Providing false or misleading credit card details and/or false delivery address when placing an order online;

Displaying the Website or any part thereof in an exposed or concealed frame;

Linking to certain elements on the Website independently from the web pages on which they originally appear;

Email, transmit or otherwise make available any information and materials that infringes third party’s right, including Intellectual Property Rights;

Email, transmit or otherwise make available software viruses, Trojan horses, warms and any other malicious application to computers and networks;

Email, transmit or otherwise make available any information or material which may constitute or encourages conduct that would constitute a criminal offense or civil wrongdoing or otherwise violets any applicable law;

Email, transmit or otherwise make available any information or material which may be deemed threatening, abusive, harassing, defamatory, libelous, vulgar, obscene or racially, ethnically or otherwise objectionable.

We reserve the right to suspend or terminate your access to the Site or parts of it if at our sole discretion we believe you are in breach of any provision of this Agreement. If your access has been suspended or terminated you will not be permitted to re-register or to re-access the Site without our prior consent.

Intellectual Property

The intellectual property rights in the Website, including copyrights, trademarks, trade names, patents, trade secrets, work methods and processes, and any other right, are the sole property of Stuffed Bakes. These rights apply, among others, to any textual and non-textual information, including menus, images, graphic design, data and its processing, the Website’s computer code and any other detail concerning its operation. You may not copy, duplicate, distribute, sell market and translate any information, including trademarks, images, pictures, texts and computer code from the Website, without receiving Stuffed Bakes explicit prior consent in writing. Trademarks appearing on the Website (whether registered or not), the name of Stuffed Bakes and its trademarks as well as the Website’s Domain name – are the sole property of Stuffed Bakes.

The Products

The Products ordered are fresh and will remain fresh for a further 4 days from dispatch date if kept by you at an ambient temperature and in an air tight container. We advise for our Products not to be refrigerated or frozen. Products placed in a fridge or a freezer or kept for a time longer than 4 days are so kept at your own risk and we are not liable for any deterioration of the Products in these circumstances. Please note that all of our products are hand-baked and the images on our Website are for reference only. There may be times where there are slight discrepancies between the final good received and the image on the website due to different techniques. We will not be liable to you in respect of any complaint concerning any aspect of any Product which is not raised by you within 24 hours of delivery by us. We will notify you of any Product containing allergens on the specific Product’s web page. However, since our home bakery does handle nuts we cannot guarantee that traces of nuts will not be found in our Products and therefore we do not accept any liability for any damage to health or any distress caused to you by the consumption of such Products. 

Gift Cards

Stuffed Bakes Gift Cards sold on this Website are only E-Gift Cards and a physical card is not posted to you. Stuffed Bakes Gift Cards may only be used to purchase Stuffed Bakes Products on this Website or at events/market stalls. 

Gift Cards can be activated with a minimum value of £10 and a maximum value of £100. There is no expiration date to the Gift Card. 

When you use your Stuffed Bakes Gift Card the amount of your purchase will be deducted from the balance on the card. The remaining balance may be applied to future purchases. Change will not be given. If your purchase exceeds the balance on the Gift Card you must pay the excess by another payment method. 

You cannot top up the balance on your Stuffed Bakes Gift Card however you may purchase another through the Website. 

Stuffed Bakes Gift Card balances cannot be used to purchase gift vouchers or additional gift cards. 

You may not exchange or redeem your Stuffed Bakes Gift Card for cash. No change or refunds will be given where the sales transaction is for an amount less than the balance on the Stuffed Bakes Gift Card. 

No more than one Stuffed Bakes Gift Cards can be redeemed against a single order.

You may not sell your Stuffed Bakes Gift Card. Stuffed Bakes Gift Cards may not be used in sales or promotional activities including as giveaways or prizes in competitions without the prior consent of Stuffed Bakes. You may only use your Costa Gift Card for your personal non-commercial use. 

Stuffed Bakes reserves the right to cancel any Stuffed Bakes Gift Card that it suspects has been resold or obtained in connection with an unauthorised sales or promotional activity.

This service is provided to Stuffed Bakes by Squareup Europe Ltd.